Everyone must wear a mask at all times while they are in our office. You must also wear it during your treatment session.
Temperatures will be checked upon entering our space.
All of our areas will be thoroughly disinfected and cleaned between every session and client.
Hand Sanitizer available upon entry and in every room.
We are starting with limited staff and schedule availability.
No more than 10 people may be in our building at one time.
Your therapist can wear gloves if you would like to request that.
Our Address is 763 S University Blvd, Suite B, Denver, CO 80209. We are in the Bonnie Brae neighborhood of Washington Park.
We are currently only accepting Credit cards or Gift Cards. Please be sure to bring exact change if you are wanting to tip your therapist with Cash.
We are no longer accepting SpaFinder Gift Cards
We have a 24-hour cancellation policy. Please call 24 hours in advance to cancel or reschedule your appointment. We understand that circumstances arise, however, it is very difficult to fill your time slot with less than 24-hours notice. The full-service price will be charged if we cannot fill your spot (we will provide a refund if your time slot books).
We require an active credit card number to reserve your appointment, but we will not charge if you cancel before our 24-hour window.
Sick Cancellations – In order to keep our clients, staff, and community safe, we will not be seeing any clients that are exhibiting symptoms of an illness. Please be sure to email or call and cancel as soon as you feel ill. We will not charge you the cancellation fee due to sickness. It is not recommended to get a massage when you are feeling sick.
No Show Policy – We will charge you the full amount of the session booked when you do not show up for your appointment regardless of the reason. Please be respectful of your therapist’s time and cancel if you cannot make your appointment time.
We understand that sometimes circumstances arise that will cause you to arrive late for your appointment. We will do our best to get you on the table as soon as you arrive so you can receive the remainder of your session length. Because of our busy schedule, we will not be able to extend your session length if you arrive late. You will be charged the full price of the original session time booked. We reserve the right to treat your appointment as a no-show and late cancel if we do not hear from you after 15 minutes of your scheduled start time.
We offer various types of massage including Deep tissue, Swedish, Sports, Neuromuscular, Trigger Point, Medical Massage, Cupping, CBD Infused services, Hot Salt Stones massages, Prenatal, Craniosacral, Lymphatic Drainage, Raindrop treatment, and Infrared Sauna treatments.
New Clients are expected to fill out our Client Intake and Consent form electronically before coming in.
You will have your temperature taken, sign a COVID waiver, and then you will be taken to your treatment room.
Once you are in the room, your Therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine what massage is appropriate for you. It is important to list all health concerns during your medical history form so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so the therapist is aware if they need to use a different product during the session. The key to a successful massage is communication so always let your Therapist know if you have a concern, question, or request.
When trying to book online, if your preferred day and/or time is not available you can click the “Join Waitlist” button and select your preferences. You can also give us a call at 303-990-0841 or text us at 720-664-5222 to add yourself to the waitlist. If a spot opens up we’ll reach out to see if you’d like to make an appointment.
We do not currently accept insurance, but can provide detailed notes and receipts to you for reimbursement.
Yes! When you are booking an appointment be sure to select the name of the therapist you prefer.
All of our therapists are licensed Massage Therapists by Colorado’s Department of Regulatory Agencies (DORA), are Insured, and have experience in the massage field.
The most likely reason we would refuse to treat a client would be for medical reasons. A post-surgery recovery period and obvious illness would be possible examples. Please communicate with your therapist if you have any questions about whether or not you could be denied treatment for a specific issue. Feel free to call prior to booking if you have questions.
We can also refuse treatment for safety reasons. We have zero-tolerance for sexual activity, sexual suggestions, or inappropriate language or gestures. The session will be terminated immediately and the proper authorities will be notified.
We expect our therapists to effectively communicate with you and we ask that you do the same with them. Let us know what you like and do not like. Be sure to communicate your pressure preferences and speak up if you would like more or less pressure. Be sure to let them know if something hurts, is uncomfortable, or isn’t what you expected because your time with us should be rejuvenating and relaxing. If you do feel you have had a subpar experience please contact us by phone at 303.990.0841 or email us at email@example.com. We will see if we can remedy the situation to everyone’s satisfaction.
No, however, please be sure to speak to your doctor and obtain clearance from the doctor to receive massage on any affected areas.
The best approach would be to browse our Therapist profiles on our website. They can give you a better idea of their specialties and knowledge so you can pick the therapist that best suits you. Not sure who to pick? Send us an email at firstname.lastname@example.org or give us a call at 303.990.0841 and we can help you decide what might be best.
We use hypoallergenic and organic massage creams from a local company called Zen Organics. We find this to be the best and safest product out there. For oils, we use Rocky Mountain Essentials which are some of the highest quality available and we also have Tiger Balm Liniment upon request. Our infused lotion is made from our Nut Free Zen Organics lotion and an infused distillate from a local Colorado company.
It is perfectly OK and safe to fall asleep during a massage. If you fall asleep, it won’t be a waste. Your nervous system still regulates. Your cortisol levels still drop. Your muscle tissue and ligaments still soften, release, and let go. The manipulation of joints still gives way to more space, and the lymphatic and circulatory systems are still stimulated.
Women can begin massage therapy at any point in their pregnancy. Studies indicate that massage therapy performed during pregnancy can reduce anxiety, decrease symptoms of depression, relieve muscle aches and joint pains, and improve labor outcomes and newborn health.
Your Therapist will ask you to undress to your level of comfort. Many people prefer to keep their underwear on during a massage, while others prefer to be nude. It’s up to you. If you do remove your underwear, our Therapists must ensure that you are always properly covered/draped by a sheet.
Since most clients will be naked or in their underwear while on the treatment table, you should wear clothing that is easy to remove before your massage and easy to put back on when the massage is over. Loose, comfortable clothing is our usual recommendation.
Open communication with your Therapist is key to a massage that meets your needs. If you have an injury or chronically tight or painful areas, be sure that your therapist is aware of it before the start of the session. If the pressure is too intense, tell your Therapist immediately so he or she can ease up. Our Therapists are trained to adjust to your pressure preferences throughout the entire session.
Although a tip is never required, a 20% tip is standard if you were pleased with the service. If you were given a gift certificate or purchased a discounted session, a tip based on the original price is customary. Of course, you are welcome to leave any tip that you feel is appropriate whether it is higher or lower than 20%.
There are a few different ways to book a massage at Renew. The preferred and fastest method of booking is
online through our website. You can also book over the phone. Finally, you can book a future session when you are at our physical location. Please be aware that we are available by appointment only and walk-ins are not accepted.
Of course! Gift certificates to Renew make wonderful gifts for the special people in your life. You can buy them
online or in-person.
Yes! You can book a massage for someone else online, over the phone, or in person.
We offer massages that last from 30 minutes to 120 minutes. The length of your massage is dependent on what you feel is necessary.